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Security & bioterrorism statement

We strive, at Novotaste, to ensure the security of the supply chain.  The safety, traceability and reliability of our products are priority.  We are committed to take every precaution in delivering the highest quality products and service to our customers and this is achieved by rigorous security and bioterrorism protocols.

Novotaste’s facility, area and buildings, are secured through security alarms & cameras, reinforced steel doors, key card access, and strategically placed lighting.  All non food grade ingredients are securely locked away and only authorized personnel have access.  The site is routinely monitored to insure all security systems are in place.  The water supply area is secured.  Samples of the water are taken routinely and tested by a certified laboratory as well as by various authorities including Quebec ministry of the environment. Visitors are required to access the facility via the main entrance and are escorted throughout the premises.  Upon entry they are required to register and are issued visitor badges, which must be visible at all times.  Upon departure, visitors are required to sign out and return their visitor badges.  

All cargo is inspected, loaded and off-loaded by Novotaste receiving and shipping personnel.  Truck drivers are restricted to the shipping/receiving area and are at all times monitored by Novotaste personnel.  No cargo is received without the required paperwork, that is, bill of lading, and customs documentation (if applicable).  Additionally, Novotaste is an approved known consignor for Transport Canada’s air cargo security program. All employees undergo background checks and application verifications upon hiring and all relevant safety and bioterrorism training is administered.

Computer access is monitored by the IT Department, and is secured through firewalls, virus scans and secured servers.  Passwords are required for access to Novotaste’s intranet system, and are changed regularly.  Back-ups are conducted on a daily basis and maintained by the Accounting department.  Access to the server is restricted through lock and key and is overseen by the IT department. Every incoming and outgoing product is analyzed by the Quality Control Laboratory.  Finished goods are packaged in UN approved packaging (if required), and procedures are in place to maintain product integrity during transport.  Transport of both raw materials from suppliers and finished products to customers is completed by pre-screened and approved transport carriers. 

Novotaste’s success is built on the success of its customers.   Our continued contribution to the safety, security and quality of our customers’ supply chains is a critical component of our mission – a driving force for continuous improvement and reinvention.  With our commitment to establishing long term partnerships with both suppliers and customers, look to us not as a simple provider of flavouring solutions, flavouring systems and fine ingredients, but as an extension of your organization.